Returns + Exchanges

Website Purchases

We hope you love your purchase, however if you don’t you have 7 days upon receiving to send it back to us for a full refund (excluding non-returnable goods-see below!) After 7 days, you have until 30 days from the date the order was placed to exchange for another item or shop credit. If more than 30 days have gone by since the order was placed, unfortunately we are unable to offer you an exchange or shop credit.

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have any original tags. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

In-Store Purchases

Our in-store policy lasts 14 days and is for exchange or shop credit only. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you an exchange or shop credit.

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have any original tags. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Non-Returnable Goods

Several types of goods are exempt from being returned. Any items on sale can only be exchanged for size or color within the 14 day period. Gift cards cannot be returned.

 

Defective or Damaged Items

We happily replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thesunroom.co and send your item to the address below.

 

Shipping

To return your product for shop credit, you should mail your product to: 

The Sunroom

3337 N High St

Columbus, Oh, 43202.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive shop credit, the cost of shipping will be deducted from your credit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We unfortunately are unable to guarantee that we will receive your returned item.

 

Thank you for your support!